Return & Exchanges

We want you to feel comfortable and confident when shopping at Gastokyle, that's why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.

 

 

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. When returning or exchanging items, customers must use a shipping method that has to track on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

 

 

(1) All returned goods must be in their original state in new, resalable condition.

(2) Products cannot be dented, scratched or have any protective material removed.

(3) All returns must have a valid RMA number issued by our customer service department.

 

 

Step 1: Initiate your Return & Exchange
E-mail us at support@gastokyle.com/service@gastokyle.com and let us know your order number. If your requirements and product status are within the scope of our Return & Exchange Policy, our customer service will provide you with professional and best return & exchange service suggestions.

Step 2: Ship product back
Once our customer service has approved your request and provided our return/exchange address to you, please initiate the return/exchange within 7 days by following our instructions. We strongly advise that you return the item with tracking service so delivery can be confirmed. If the item to be returned/exchanged is shipped without a tracking number, the customer will be liable once the item is lost by the carrier and no refund will be issued.

Step 3: Refund/Exchange
When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

 

 

Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account and cannot be returned to alternate cards or different forms of payment.